Welcome to the Croft Medical Centre
We are confident that our new website will provide clear and concise help and give our patients the information they require in an easy and convenient format that is also mobile friendly.
It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us. Our patient group help with feedback and development of this site so please get in touch with them if you have any suggestions.
The Doctors, nurses and all staff are committed to the provision of High Quality Patient Care and best practice, through the delivery of services which are timely, considerate and responsive to the needs of our patient population, and supported by a clear focus on customer service. Put simply, we employ a “One Vision, One Voice” approach; to work hand in hand with our patients to meet a common objective of meeting the health needs of the patient population.
View the full Statement here.
As a result of feedback from as previous survey we have launched our new appointment system with 3 key headlines;
YOU SAID - "Our appointment system was difficult to understand" - WE HAVE - simplified it; now you can book on the day OR book upto 21 days ahead.
YOU SAID - "We want better online availability" - WE HAVE - Increased the number of online appointments.
YOU SAID - "Some of the regular GP's are difficult to see" - WE HAVE - Improved access to the regular GP's including booking them online.
FIRST CONTACT PHYSIOTHERAPY SERVICE
We now have a new In-House Physiotherapy Service Monday-Friday. This is a daily assessment service for patients who have a musculoskeletal problem (which they have experienced for no more than the previous twelve weeks) such as:
- Back or neck pain
- Sprains or strains
- Sports injuries
- Joint or muscle pain
To make an appointment with our physiotherapist, you can phone the surgery in the usual way to speak with reception who will then arrange this for you.
FRIENDS AND FAMILY TEST
Please take time to complete our Friends and Family Test under the "Have your Say" menu at the top banner. This consists of one question with you letting us know how likely you would recommend us as a Practice to people you know.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
To be able to access the online services you will need to obtain a PIN and and ID which can be collected from Reception. If you already have access and forgotten your PIN, then you will need to contact us again. Please ask for these next time you visit. You will then be able to:
- To book, view, amend, cancel and print appointments online
- To order online, view and print a list of repeat prescription for drugs, medicines or appliances
- To view online, export or print summary information from their record, relating to medications, allergies, adverse reactions and any other items agreed between the Practice and individual patient
- To view online, export or print detailed coded information held in their own records - from 1st April
We will publicise and promote any changed to our online services to our patients through the Practice website, waiting room leaflets, posters and the Patient Participation Group.
All of the above services are available by applying for registration with Photographic I.D. at the surgery. If you request access to your coded medical record it will be forwarded onto the GP's who will decide whether access to your record will be granted. All requests will be taken on a individual cased by case basis. You will be informed of a decision at the earliest opportunity.
(Site updated 15/01/2019)